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Assurance Management |
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CommCare technology-driven assurance services convert the “art” of auditing into the “science” of assurance
management, providing accurate visibility into enterprise-wide communications expenses.
CommCare services include the automation and continuous auditing of contractual
communications commitments (rates and terms), billing, service inventory
accuracy, market factors, spend and trend variances, utilization, and communication
service configurations.
CommCare
assurance management includes over eighty
automated tests within the following assurance categories:
- Contract Assurance Tests –
Contract tests provide alerts of favorable or unfavorable conditions
related to contract terms and conditions (i.e. increments & rounding)
with a service provider as well as alerts for pending contract expirations
based on customer established, proactive timeframes.
- Rate Assurance Tests – Rate
tests compare actual billing data to the corresponding contractual rates.
Tests are conducted on each individual call detail record (CDR) as well as
summary discounts and credits. Example tests include: rate assurance,
calculation verification, discount assurance, PVC billing, port billing,
and circuit billing.
- Bill Assurance Tests – Bill assurance tests check the integrity and
accuracy of actual bills for increment and rounding errors, unknown usage
charges, late payment fees, casual billing errors, the existence of
expected prorated charges… and more.
- Inventory Assurance Tests – Inventory tests check actual billing for unaccepted
or unknown inventory and erroneous charges for disconnected inventory.
- Trending Tests – Trending tests identify significant
variances in the total month to month bills and invoices, line cost
variances, working telephone number tests, and compares the amount billed
versus previously paid amounts.
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Assurance Management 
