Senior Vice President, Operations
Joshua “Josh” Raymond is the Senior Vice President (SVP) of Operations at Tangoe, Inc.
In this role, Raymond is responsible for planning, directing, coordinating, and overseeing operations activities at Tangoe, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the growing company.
Prior to joining Tangoe, Raymond served as Vice President at Liberty Mutual Insurance, where he made significant improvements in the areas of customer experience, productivity, cash flow, internal controls, and profitability. During his time there, he managed a number of large, customer-facing operations, including billing and collections, customer contact centers, credit and collateral, premium audit and policy production, overseeing nationwide teams ranging from 200—600 employees.
Before joining Liberty Mutual Insurance, Raymond co-founded a business process improvement consulting practice at Ernst & Young – where he obtained his CPA after college – targeting small to mid-size engagements. Over the course of three years, Raymond helped grow the practice from two full-time consultants to over 50, spread across a half dozen offices.
Raymond graduated from the University of Notre Dame with an Accounting degree, and then went on to Ernst & Young in Boston, Massachusetts, to obtain his CPA. He currently resides in Portsmouth, New Hampshire, with his wife and three daughters.