The purpose of this Privacy Policy (the "Policy")
is to describe the practices employed by Tangoe, Inc. ("Tangoe") with respect
to the acquisition, receipt, use, and protection of the information we receive
from and on behalf of our customers, prospects, and partners. We are committed to follow the guidelines
set forth by the U.S. Department of Commerce's Safe Harbor
framework and as a result Tangoe provides an environment to securely process
private information received from the European Union and all countries from
which we process private information.
Information Collected and Intended Use
Tangoe is the leading provider of telecommunications expense management
services for corporate customers.
Tangoe does not provide its service to the individual or consumer
markets. In the performance of this
service, the information we receive from our customers may contain one or more
of the following data elements which is considered personal information related
to the employees of our customers:
Employee Id, Name, Title, Location, Corporate E-Mail Address, Department/Cost
Center, Phone Numbers, and Corporate Address.
Additionally, we receive Telecommunication Invoices including Call
Detail Records associated with devices, services, and networks for which Tangoe
Corporate customers are either primarily or secondarily liable.
This information is used for the sole purpose of
matching charges and telecommunications inventory to the appropriate employee
and/or cost center within Tangoe's corporate customer enabling the responsible employees
to manage the acquisition, tracking, use, and disposal of these corporate
assets.
Further, upon explicit opt-in and only with the
consent of the particular employee, Tangoe accepts Employee Shipping Address,
Credit Card and Date of Birth information.
This information is stored for the sole purpose of requesting,
approving, ordering, testing, and shipping wireless devices (e.g., cellular telephone, pagers, calling cards, personal
digital assistants, etc.), accessories and service to the employee upon
approval from the employee's designated manager(s). This information is forwarded to the carrier,
designated carrier representative or accessory vendor selected by the employee
for purposes of procurement, fulfillment and provisioning of the requested
device, service, and/or accessory.
Upon being notified by the carrier or accessory vendor that the order
has completed, this information is purged from Tangoe's database.
In addition, parties visiting our website (www.Tangoe.com)
can visit the Site without
providing personal information; however, computers connected to the internet contain
information such as IP Address (Internet Protocol Address), and domain names that
identify the computer and network used to access our web site. This information is captured and stored solely
for tracking and monitoring purposes.
The above notwithstanding, personal information captured
and contained in the Tangoe databases and servers is not sold, licensed, or
distributed to any third parties except to vendors and suppliers for the
purposes of managing corporate telecom expenses on behalf of our corporate
customers.
Data Protection
Tangoe, Inc.
employs reasonable and generally accepted measures to protect Customer information
from loss, misuse, unauthorized access, disclosure, alteration and destruction
of information which includes compliance with confidentiality and
non-disclosure provisions in agreements between Tangoe, Inc. and it's
customers, partners, suppliers, and employees.
Tangoe
Inc.'s Managed and Hosted solutions maintain customer information on secure
servers located in secure data centers. Personal
information stored in databases requires unique login ids and passwords in
order to access the information and is only used for the intent described in
this policy. Customer login ids and
passwords are provided to customers in order to allow access to the information
pertaining to the specific customer for whom it is intended. Further, customer sensitive data is stored
encrypted using 128-bit strong encryption keys. All access to customer data
whether it is customer or internally accessed is controlled and monitored by
Tangoe's professional, full time, IT staff.
Two-factor
authentication is required for all approved Tangoe employees accessing Tangoe
production hosted systems. All servers
are protected by one or more firewalls restricting access to the individuals
for which access is specifically intended. Extensive monitoring and security tools are utilized
to ensure application, data, and network integrity.
Enforcement
Tangoe will periodically conduct internal and external audits to ensure that customer
data is maintained in a manner consistent with this Policy and the principles
of the Safe Harbor framework. Any employee, vendor, or supplier found to have
violated this Policy will be disciplined, up to and including termination of
employment or termination of service contract. Tangoe
will further correct any deficiencies identified by internal and external audits
to ensure continued compliance with this Policy.
Dispute Resolution
Individuals or organizations having questions about this Policy or who would
like to report a suspected violation of this Policy may contact Tangoe's VP of
IT and Security at the following address:
Tangoe,
Inc.
35 Executive Blvd,
Orange CT 06477 USA
ATTN: VP IT & Security
(203)
859-9300
Or send email to:
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Privacy Policy 
