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Industry Background |
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The “Disconnect” in Telecom Expense Management
Industry analysts have identified voice, data, and wireless costs,
typically a company's third largest non-payroll expense, as a new
frontier with vast potential for significant expense reduction
opportunities. This potential stems from the lack of visibility into
communication expenses attributed to complex contracts, distributed
inventory, and erroneous carrier bills. With an ever-increasing
reliance on telecommunications infrastructure, the management of
telecommunications expenses continues to remain a frontier for
tremendous bottom-line impact on the organization.
Unfortunately, the management of multimillion-dollar
telecommunications expenses has historically lagged behind the changes
in telecommunications technologies. Specifically, Telecommunications
Expense Management (TEM) capabilities haven’t kept pace with the volume
of services consumed, the volume of invoices received, and the
complexities in allocating these costs enterprise-wide. Add to this,
the fact that most organizations are not receiving optimal rates and
services from the rapidly changing carrier community, and the problems
typically encountered include:
- Billing inaccuracies
- Numerous inefficient carrier relationships
- Time and resource intensive cost allocations
- Lack of integration into enterprise systems
- Increased labor costs
- Higher than necessary rates
- Underutilized/excess inventory
- Incomplete understanding of telecommunications costs
CommCare Manages the Communications LifecycleTangoe’s
technology-driven suite of CommCare managed services enable companies to completely outsource the management of the fixed and mobile communications while simultaneously gaining greater understand and control of their enterprise-wide telecom resources. By addressing each unique process within the communications lifecycle holistically (not as individual point solutions), Tangoe provides clients with dramatic process improvements and cost reductions which significantly contribute to
their organizational profitability.
Each service within the CommCare suite of managed services is driven by Tangoe’s patented CommCare Management Platform (CMP) to automate previously labor-intensive processes...putting an end to grinding "stare and compare" auditing and "rubberstamp" bill payment. Through CommCare managed services, Tangoe is able to help organizations track, manage, and more effectively deploy communications resources and support services across their entire
enterprise. In fact, Tangoe clients typically reduce their annual communications costs an average of 20% - 30%, experience rapid
return on their investment, and develop the sustained ability
to better manage and optimize their communications resources.
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About Tangoe 
