Mobile (or wireless) rate plan optimizations are a critical function in ensuring that your organization fully leverages its mobile contracts and purchases mobile service at the lowest cost possible. Why is it so critical? Having secured market leading mobile contracts doesn’t guarantee you won’t over pay for mobile service. Market leading rates on pooled or flat rate voice plans are not working to your best advantage if they aren’t deployed properly across your mobile user community. Without periodic optimizations, you will unquestionably lose dollars that can never be recovered, and lots of them. Additionally, the continued proliferation of smartphone devices that consume multiple types of mobile services (voice, data, text messaging, etc.) has only increased the importance and complexity of mobile rate plan optimization.
Mobile rate plan optimizations are a proactive method of ensuring that your rate plans are working for you the way they should. In addition to hard dollar savings, effective mobile rate plan optimization yields additional benefits by providing in-depth visibility into your mobile spending and usage. Such visibility can lead to better mobile usage policies, improved mobile inventories, as well as the identification of audit and sourcing opportunities that can yield additional savings.
Specifically, a comprehensive mobile rate plan optimization will identify the following savings opportunities:
- Elimination of zero-use devices
- Optimal application of various voice and data plans and structures (identifying users on wrong plans and taking corrective action)
- Feature optimization: international, text messaging, etc.
- Costly add on services: ringtones, games, downloads, insurance, roadside assistance, etc.
Conducting a mobile rate plan optimization means analyzing all mobile usage data to determine if rate plans are being used in the most cost effective ways. Subject matter expertise and the proper analytical tools are a must to ensure a highly detailed and accurate analysis. For this reason, performing in-house mobile rate plan optimizations can be challenging for many organizations with limited internal resources.
While many mobile carriers promote their ability to deliver optimization analysis, there are questions as to their ability to deliver a comprehensive and objectiveanalysis can be a cause for concern. For instance, carriers may be motivated to deliver a moderate level of savings to maintain or improve customer satisfaction, but they may be less incented to drive all unnecessary mobile costs out of your business. It’s hard to envision a carrier proactively searching out zero-use lines to be terminated from their network or pointing out costly add-on services that could be cancelled.
Further, carriers generally only offer optimizations once a year, but mobile rate plan optimizations should actually be performed more frequently. Although optimization recommendations can drive significant savings on the day they are implemented, these savings typically erode over time as usage patterns change and users are added or removed from the account. Tangoe recommends performing quarterly optimizations.
Tangoe regularly delivers significant savings through a mobile rate plan optimization. Our patented technologies, proprietary tools, subject matter expertise, objectivity, resource availability, and familiarity with mobile carrier processes gives us the ability to implement recommendations in as little as 3 weeks – delivering real savings and rapid ROI to our clients.
Tangoe's mobile rate plan optimization services combine decades of collective consulting and billing analysis expertise with an extensive technology-driven optimization engine. Complete the form below to learn how Tangoe can assist you in best managing your existing and pending carrier contracts.
*Only valid corporate e-mail addresses will be accepted. Public e-mail addresses such as AOL, Gmail, Hotmail, etc., will not be accepted. If this is a problem, contact Wendy Eibsen at wendy.eibsen@tangoe.com
*All fields are required.