Optimizing and Maintaining Long-term TEM Value
For organizations that identify with these issues, Tangoe offers its Communications Lifecycle Management (CLM) Advisory Service. A critical component of our suite of Communications Lifecycle Management solutions, Tangoe’s CLM Advisory Service is designed to identify and prioritize opportunities to improve cost efficiency, implement best-in-class management practices, and operationally align clients’ telecommunications management estate with their key business objectives — ensuring that they achieve and maintain maximum long-term value from their telecommunications management programs.
Tangoe’s executive-level CLM Advisory Service also provides decision support to management teams, helping them adapt to changes in demand and market conditions. From delivering ongoing market insight to comparing current practices to best-in-class organizations, Tangoe’s expertise will position you to maximize the value of your communication investment through capabilities in three key areas:
- Key Performance Indicators (KPIs) management
- Peer analysis
- Market insight and situational assessment
Tangoe CLM Advisory Service lets you focus on what matters most—supporting smarter growth within your communications infrastructure.
Key Performance Indicators (KPIs) Management
Many organizations struggle to balance long term corporate objectives with short term tactical demands. Tangoe helps executives keep their organizations aligned to long term objectives through KPI-based management, working with each client to identify the corporate and personal objectives that require focus over time to accomplish. Customized KPIs are developed to track progress to on those initiatives. Tangoe works collaboratively with management teams to identify specific operational, commercial, or policy actions that are aimed at achieving these outcomes.
Over the course of an engagement, Tangoe will continually assess and advise on how different operational actions can hinder or greatly enhance the client’s environment. By combining leading industry expertise and first-hand knowledge in managing more than $13B in telecom, Tangoe’s CLM Advisory Service helps clients develop and implement best practices across the infrastructure. Whether trying to lower an organization’s cost per retail location, or preparing for growth in new markets, clients stay on the path toward exceeding executive goals.
Peer Analysis
A key component of the CLM Advisory Service is a comparative analysis of the client against similarly situated enterprises. By leveraging market data, patented technology, and a client-specific index compiled from more than 600 clients, Tangoe compares a client’s performance to its peers and determines the state of their practices: best-in-class, average, or laggard. Tangoe uses a broad spectrum of benchmarks to gauge performance across the telecom management function, including rates for various services, spend ratios, consumption metrics, commercial terms, and operational metrics in addition to many others.
In order to identify where current opportunities or challenges exist and work to improve them through tactical initiatives, Tangoe works with a client to classify key characteristics to use in determining relevant peer groups, which may include fellow industry members, similar sized organizations, and companies in a similar environment situation (growth, M&A, etc.) or geography. While one area may perform well today, that same area may not perform well a few months from now. Tangoe executes a peer analysis on an ongoing basis, leaving clients confident that they are continuously at the top of their class.
Market Insight & Situational Assessment
In a constantly evolving telecom environment, opportunities and challenges continually impact an organization’s cost efficiency. Over the last decade Tangoe consultants have worked with hundred of clients and service providers to establish first-hand market knowledge, expertise, and insight. Tangoe experts identify market trends and industry best practices based on concrete data, business intelligence, and proven results in order to provide situational advice to our clients as they manage their businesses.
Clients utilizing Tangoe’s CLM Advisory Service have access to consultants throughout the engagement to assist with decision making. By providing market insight, Tangoe helps clients prepare for and adapt to changing conditions in the communications marketplace and their business. From assessing how a carrier change can impact costs to preparing for the effects a location consolidation will have on your expenses, Tangoe helps clients navigate changes in both their environment and the broader market. With Tangoe’s CLM Advisory Service, organizations are aware of changes coming their way and are well positioned to capitalize on them.
