Tangoe's Provisioning capabilities addresses the enterprise-wide requesting and ordering of fixed and mobile telecom services and equipment from service providers. More specifically, Provisioning enables the central management of moves, adds, changes, and disconnects (MACD) for a wide array of products and services. Provisioning is a 
vital component in establishing a closed loop, “procure to pay” telecom expense management process across the entire enterprise, enabling communication managers to better understand and control comprehensive product and services “lifecycles” including:
vital component in establishing a closed loop, “procure to pay” telecom expense management process across the entire enterprise, enabling communication managers to better understand and control comprehensive product and services “lifecycles” including:
- Requests
- Estimates
- Approvals
- Orders
- Installations
- Acceptances
- On-going monitoring
To facilitate each of these steps and ensure their effective management, Provisioning is divided into logical components:
- Request Management – Enables the central management of requests for telecom services and inventory from across the entire enterprise. Request management also includes a complete set of cost estimation, engineering considerations, and approval process features.
- Order Management – Provides the functionality to place orders for fixed and mobile services and equipment with carriers including creation, submission, tracking, and completion.
- Process Management – Better management of the ordering of product and services may require unfamiliar best-of-breed tools. Provisioning's process management capabilities provide the tools to create, manage, and monitor effective provisioning processes.
- Workflow Management – Provides the capability to establish workflows for assigning, delegating and escalating requests, orders, and tasks. Provisioning workflows can be selected from pre-defined, best-of-breed process models which can also be customized to meet each client’s unique business environment
Through tight integration with Tangoe entire lifecycle suite, Provisioning can ideally estimate and anticipate the impact of provisioning changes, automatically capture and document provisioning changes relative to the services and product inventory, and manage the provisioning process enterprise-wide.
Provisioning benefits:
- Rapid and accurate creation of orders
- Simplifies provisioning process
- Allows customized provisioning workflow
- Integrates ordering and inventory management
- Enforce corporate provisioning policies
- Improves process manageability
- Enables better inventory utilization
