Enterprises can reduce IT support and labor costs for mobile devices by more than 50 percent through Tangoe’s robust MDM solution. With a self-service portal that lets employees provision and support their own mobile devices without help desk intervention, Tangoe’s MDM solution streamlines the entire enterprise provisioning and support process. In addition, savings at the carrier level are made possible through Tangoe MDM’s real-time cost management features that enable cost-avoidance prevention through flexible control of device usage thresholds. With comprehensive capabilities at the network server and device levels, Tangoe’s MDM solution enables enterprises to control costs throughout the entire lifecycle of the device.
- Tangoe MDM’s lightweight client application provides on-device verification and data that are critical for troubleshooting, further reducing the number of help desk calls and their costs. Help desk analysts receive increased visibility into device-specific hardware configurations, applications, security policies, and status reports, which significantly eases troubleshooting
- A rules-based framework automates how users are distributed among the enterprise’s wireless infrastructure, further simplifying the deployment of IT policies that secure wireless devices and, as a result, containing compliance costs by centrally enforcing corporate mobility policies.
- Tangoe’s MDM solution enables roaming detection and real-time device usage management. For example, users and mobile administrators can be alerted when a device enters a roaming state, and cost-intensive device functions will be automatically disabled to avoid unintended and costly roaming charges.
- Real-time device usage management lets organizations set usage thresholds for voice, SMS, and data usage on a per-device or per-plan basis. Users and mobile administrators can be alerted when usage thresholds are reached, thus enabling the proactive management of carrier plans associated with specific devices and the optimization of usage to control carrier-related costs.
Tangoe’s MDM solution can significantly reduce costs through:
- Faster device activations and upgrades
- Reduced number and shorter duration of help desk calls
- Improved customer service and support
- Reduced volume of service and support calls
- Automated device standardization
- Proactive cost eliminating threshold alerts
- Usage control (SMS, voice, data)
Complete a request form to learn more about Tangoe’s mobile device management solutions and how your enterprise can better manage its smartphone devices.
*Only valid corporate e-mail addresses will be accepted. Public e-mail addresses such as AOL, Gmail, Hotmail, etc., will not be accepted. If this is a problem, contact Wendy Eibsen at wendy.eibsen@tangoe.com
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