Monitoring the Health of Your BlackBerry, iPhone, and Android Mobile Devices
Robust mobile device and system monitoring capabilities allow global organizations to keep tight proactive, reactive, and preventative control of their mobile devices across all operating systems.
Tangoe’s MDM monitoring and notification capabilities provides pinpoint visibility into every mobile device and server, and enables the accurate monitoring of device performance—from battery usage to SMS volume—to provide significant time and cost savings.
Tangoe MDM provides the ability to:
- Monitor Android, iPhone, Windows Mobile, and BlackBerry devices
- Monitor BlackBerry Enterprise Servers
- Create unlimited custom monitoring scenarios based on device statistics.
- Receive and monitor all system/device alerts from one central location
- Customize notifications to provide resolutions based on specific scenarios
- Send and receive real-time notifications to administrators, help desk, or end users
Performance Monitoring
Tangoe MDM automatically notifies users and administrators when pre-set limitations on carrier plans for services including voice, data, and SMS have been reached or exceeded. Administrators can proactively monitor devices to limit or eliminate excessive charges that might be incurred by the enterprise (international roaming, 411).
- Configurable environmental and threshold administration eliminates false alerts and missed incidents
- Integrates with directory services to ensure application compliance with corporate IT policies
Device Level Monitoring
Extend monitoring and alerting capabilities down to the handheld device and proactively address handheld-based issues. Users can be automatically notified on any number of issues affecting the health of the device, including low memory, low battery, unauthorized applications, and any outage or user-impactful conditions that could affect service levels.
BES Server Monitoring
The ability to monitor and manage your enterprise BES environment it crucial to maximizing uptime and getting the most from your BlackBerry investment. Organizations can check for connectivity issues between BES and the messaging servers, database server, and firewall, reduce outages and ensure high performance. Real-time BES log monitoring enables proactive alerts for hung communication threads. In addition, IT staffers can configure monitoring scenarios based on their in-depth knowledge of the organization and significantly increase the number of users served by existing hardware.
- Optimize server usage and load balancing
- Create configurable alerts and notification profiles.
- Verify BES availability and uptime
- Check connectivity to RIM infrastructure, messaging servers, and BES database
Complete a request form to learn more about Tangoe’s mobile device management solutions and how your enterprise can better manage its smartphone devices.
