Call Accounting
Tangoe’s Call Accounting capabilities help enterprises gain improved insight into all facets of their telecom expense management through feature-rich call measurement and tracking capabilities.
Tangoe’s call accounting capabilities provide:
- Management tools
- Protection from overcharges
- Measurement of telecom performance vs. expense
- Greater accountability of PBX systems, wireless users, IXC, and local calls
- Cost cutting via allocation, billing, network utilization, and system administration
- Toll fraud alarms and emergency alerts
- Charge back reports at multiple levels – individual, department cost center, and business unit
Optimizing Visibility
Call accounting helps manage telecom costs by collecting data from various PBX’s and other telecom information sources—i.e. call details from multiple telephone systems, wireless carriers, and calling card vendors—for consolidated reporting. Calls are rated and allocated to responsible parties, and management reports identify abuse, misuse, and activity indicative of waste. Alarm and reporting tools make it easy to identify and document phone-related productivity problems for management intervention. Flexible report options allow managers to extract desired information with great efficiency. ASP and outsourced configurations allow organizations to be more productive by freeing up many technical and administrative responsibilities.
When used for bill-back of telephone usage, sophisticated call-pricing capabilities provide the tools to classify and invoice users, tenants, or clients with customer-defined mark-ups. Billing can also be used to allocate non-usage expenses, like equipment, line charges, and one-time fees.
