Mobile Device Management Help Desk Support
The average smartphone user calls a help desk at least twice a year. That might not seem like much, but if your organization has a large volume of users, the numbers add up fast!
Tangoe provides help desk support specifically designed for organizations dealing with the complexities of smartphones. Each user is given priority status—we know that downtime costs money. Because Tangoe MDM software provides help desk administrators with real-time insight into each device, the length of help desk calls are minimized.
Tangoe MDM Help Desk Support:
- Tier I - End User Support: Includes wireless management plus frontline help desk support.
- Tier II - Help Desk Escalations: Includes wireless management plus access to Tier II support to handle help desk escalations. If you want to staff your own help desk but need the assurance that your analyst will have the support of an expert when needed, this option is for you.
- Tier III - Engineer-to-Engineer Support: High-end support from world-class experts for the most complex challenges. This is the right option for companies that use their own resources for administration and help desk.
For information on Tangoe's help desk services for standard mobile phones, click here.
