The management of communications ordering and inventory processes are a crucial first step in the lifecycle of an organization’s communications environment. A streamlined process for centrally managing procurement of all fixed and mobile devices and services is essential to eliminating unnecessary costs, enforcing corporate policy, and planning effectively for organizational growth.

Tangoe Provisioning services streamlines the enterprise-wide requesting and ordering of services and equipment from any vendor, enabling the central management of moves, adds, changes, and disconnects (MACD) for virtually any product and/or service.

A vital element in establishing a closed loop, “procure-to-pay” TEM process across the enterprise, provisioning enables better strategic and tactical management of the following essential provisioning components:

Request Management Features:

• Central, enteprise-wide request management for telecom services, including cost estimation and engineering of the services requested
• Create service orders within the request process and electronically submit to the selected vendor as an email attachment or via direct interface with the vendor’s backend systems (e-bonding)

Order Management Features:

• Manage, track, and update vendor orders at individual service-element level
• Track key dates for individual items
• Create and track inventory items upon completion of orders

Workflow Management

From initial request to disconnect, Tangoe clients use our Workflow Manager tool to centralize the entire provisioning process. This highly intuitive and extremely flexible tool was designed to guide multi-part tasks across multiple individuals or groups while eliminating holes and lapses in the process. Whether selected from pre-defined, best-of-breed process models or customized, your provisioning workflow will streamline the process and fit your unique business environment.

Our solution moves requests through each workflow step and sends automatic status updates to stakeholders ensuring deadlines are met, if not exceeded.

• Simple, easy-to-use drag-and-drop user interface
• Manages the creation of tasks along with time and cost based budgeting at the task level.
• Encapsulates escalation rules for each task and generates automatic alerts when budgets are exceeded.
• Manages the assignment of provisioning tasks based on user configurable parameters such as round robin, group load balancing, or specific users.
• Enables configuration of conditional tasks based on dollar value of services, type of services, etc.
• Drives task validation and provides interactive alerts when design discrepancies have been identified.
• Supports bulk reassignment of tasks and management of reviewer/approver availability.